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A theory of collective stupidity: laziness, likes and lemmings

People together can be far smarter than they are alone.  But there are common patterns of collective stupidity that are more than the aggregation of individual stupidity.  Many of these are very visible in fields ranging from politics to finance, ecology to health and...

future of enterprise AI

We mined CB Insights data and spoke with 50+ buyers of AI development platforms — including Databricks, Hugging Face, and Scale AI — to understand how they’re deploying AI models, what they’re paying, and what the future holds for the landscape.  Go to...

OpenAI buys Rockset to bolster its enterprise AI | TechCrunch

OpenAI has acquired Rockset, a company building database tech to 'ground' tech like AI in enterprise data, for an undisclosed sum. OpenAI has acquired Rockset, which builds tools to drive real-time search and data analytics. In a post on its official blog, OpenAI said...

AI Trends in Employee Experience in 2024 | ClearBox Consulting

Each year I conduct research into the employee experience software market and when I was writing the 2023 report, Artificial Intelligence was barely mentioned. Also, where there were AI features, they were rarely labelled as such. Throughout 2023, software vendors...

With AI, HR Faces A Choice: Get Onboard Or Risk Getting Left Behind

Here’s why HR needs to embrace AI—and how to make the most of it. Fun fact: I was part of the generation that helped build the internet. Al Gore landed in hot water for making a similar claim, so let me explain. At college back in the early 1990s, I wrote my thesis on...

AI Intensifies Digital Transformation

In recent years, artificial intelligence has moved from hype to business requirement faster than any other emerging technology we’ve seen in decades. And while ChatGPT and other generative AI tools are getting the most buzz, AI is also fundamentally changing IT...

How to Fix ‘AI’s Original Sin’ – O’Reilly

Last month, TheNew York Times claimed that tech giants OpenAI and Google have waded into a copyright gray area by transcribing the vast volume of YouTube videos and using that text as additional training data for their AI models despite terms of service that prohibit...

Consumer AI in the enterprise: the usual story of IS consumerization

Employees are starting to use AI tools in the workplace that they use in their personal lives, which is good news in terms of their maturity but creates securit Employees are starting to use AI tools in the workplace that they use in their personal lives, which is...

Bringing AI into the world of DevOps – Jyoti Bansai explains how

Harness and optimizing apps – its not so much about the code, it’s about everything else around the code. The move to develop 'Super-Opt’ tools is gathering pace, and the scope for where they can be applied is also growing. Super-Opt, or tools for advanced levels of...

Which AI Use Cases Should We Focus On?

When we stop lumping all AI into one bucket, we can identify the different use cases worth focusing on (hint: they're not the ones you hear about the most). A truly impressive amount of energy is currently being devoted to AI in the workplace. But this enthusiasm will...

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Recent Briefings

0.48kWh Should be Enough for Anybody

Exciting and Stupid Google has embarrassed itself once again with hasty roll-out of generative AI features, serving up ‘AI overviews’ for search topics that include glue in Pizza recipes, health suggestions such as ‘eat rocks’ and a whole host of confused, basic...

(Don’t) Hail the Chief!

When a new technology or way of working emerges, the first instinct of many organisations is to appoint a Chief X Officer, which provides the comfort of knowing somebody has ‘got this’ and also that there is ‘one throat to choke’ in terms of accountability. And of...

Centaur service teams and the role of narrow AI in organisations

In deploying AI and automation to upgrade our old organisational systems of work coordination, we should embrace the fact that we are still in the Centaur chess stage, that it might last a while, and that this is probably a good thing. Enterprise AI is built on the...

Designing hybrid human-AI use cases for the enterprise

GPTs: fun, but also useful? Azeem Azhar is doing a great job of documenting and analysing the rapid development of GenAI in his excellent newsletter Exponential View, and last week he shared a discussion with one of the co-authors of the original Transformers paper...

Four Areas of AI Readiness We Need to Improve

We all have high hopes for the impact of AI and smart automation on the enterprise, but without urgent action on organisational readiness, the biggest improvements and productivity gains will likely be out of reach. As Dave Wright and Brian Solis wrote for CIO...

Could AI Be A Catalyst For Wider Organisational Change?

Productivity Hopes and the Solow Paradox Away from the breathless excitement about GPTs and their latest impressive content creation tricks, there has been some thoughtful discussion recently about the impact of AI on work and the organisations we build to coordinate...

Don’t Fear the Coming Trough of AI Disillusionment

2024 looks set to be a big year for enterprise AI adoption, but we need to think long-term and not be driven by the hype or the backlash.   It looks like 2024 will be the year when GenAI, automation and smart systems gain a strong foothold in the enterprise. But...