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CHROs – all in on agentic transformation? Just don’t forget the ‘human intelligence’ elements of the AI
Be careful what you wish for - HR has a new organizational transformation role to play with the introduction of agents into the workforce. New Salesforce... Go to Source
What Microsoft Copilot’s Future Looks Like Without OpenAI
Microsoft and OpenAI's partnership, forged in 2019 and expected to last until 2030, is showing signs of strain. A look at Copilot's future, without OpenAI. Go to Source
Prompt Engineering Is Shaping the Future of Enterprise Agents
Prompt engineering is poised to become a foundational discipline in the development and deployment of autonomous enterprise agents. Go to Source
Guidelines for Agentic AI Design – Data Science Frontiers
As artificial intelligence matures from passive assistants into intelligent, active problem solvers, a new category of AI is emerging, Agentic AI. These agents do more than respond to prompts; they perceive, plan, reason, and take action toward achieving goals, often...
The Dream of the Metaverse Is Dying. Manufacturing Is Keeping It Alive | WIRED
Forget Mark Zuckerberg’s vision of VR meetings; the industrial metaverse bridges digital and physical worlds in a way that’s actually useful. Go to Source
Don’t sell shovels, sell treasure maps
How NOT to sell AI into the enterprise Go to Source
Enterprise Integration: The Past, Present And AI-Driven Future
Enterprise integration has come a long way, from static systems in isolated environments to intelligent, self-healing ecosystems. Go to Source
Expanding on what we missed with sycophancy | OpenAI
A deeper dive on our findings, what went wrong, and future changes we’re making. Go to Source
Can you run a company as a perfect free market? Inside Disco Corp
For over a decade, a $20bn manufacturer has been conducting a radical experiment. No one has a boss or takes orders. Their decisions are guided by one thing, an internal currency system called Will Go to Source
Ditch the Feed. Embrace the AI Chatbot
As social networks fade, customers turn to AI for support and connection. Brands need to meet them there. Go to Source
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Recent Briefings
How can AI Help Accelerate Europe’s Industrial Renaissance?
Industrial AI is starting to transform the way we make things, and the cost model for doing so, which could provide a much-needed boost to the industrial renaissance that Europe needs in the face of growing geopolitical risk. But whilst AI will play a role in products...
AI-led Transformation of the Professional & Financial Services Ecosystem
I recently gave a keynote talk at the Innovate UK / ESRC UK National Showcase: Next Generation Professional & Financial Services event in London, which brought together funded innovation projects in fintech, legal, accounting and insurtech with other practitioners...
AI Coding Means We Need Service & Experience Design More Than Ever
We are witnessing what looks like a major transition in the way we approach software development, and this brings both potential benefits and risks for organisations. But we should not think about this only as a new way to build apps and products. In a world where...
Who’s the Bot Now?
The launch of ChatGPT 4.5 last week was not so much a ‘breakthrough’ release as an expensive incremental improvement or consolidation of existing capabilities before the hotly anticipated GPT5. Simon Willison has a good roundup of reactions and testing,...
Beyond Simple Office Automation: The Rise of Super Operators
As always, there is a lot going on this week - or at least being announced - in the field of AI that is relevant to firms and other organisations who are still working out their own use of the technology, from OpenAI’s promise of GPT4.5 leading to a multi-model...
Destruction, disruption, change and transition strategies
The words ‘change’ and ‘disruption’ are seen by many within the tech sector as unalloyed good, but there are many situations where seeing a problem and breaking down the old system are easier by orders of magnitude than building something new in its place. And of...
Enterprise AI: Lessons from Social Media
Recent hints by AI researchers that they believe AGI is now within reach have fuelled an increasingly polarised debate about AI harms vs benefits. Ethan Mollick recently wrote up a useful overview of developments that considered where the water is rising (LLM...
AI World Building & The Value of Boring BizOps
The roaring AI train didn’t slow down at the end of the year as many of us humans needed to; and as 2025 gets underway, major players are still throwing coal into the furnace: OpenAI has been heavily hinting that they think they are moving beyond AGI (but what does...
Will We See the First Programmable Organisations In 2025?
This long-form piece is an example of the content we share in the premium edition, which we are making available to all subscribers - HNY! What Lies Ahead for Enterprise AI? 2024 was an extraordinary year for ‘AI’ - from the rapid improvement of LLMs to new...
Wrapping up 2024
What a year it has been for those of us interested in the future of work and smart organisations! We have seen incredible developments in AI tools and LLMs, culminating in the preview release of OpenAI’s new o3 reasoning model last week. The tech is developing faster...